We at M-Plan (“the Company”, “we”, “us” or “our”) are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (“PDPA”). This Privacy Notice explains how we handle your personal data across our platforms, services, and communications.
1. Who We Are
This notice applies to M-Plan Sdn Bhd (Company No. 198201002659), with our registered office at 5, Jalan Peguam U1/25, Hicom-Glenmarie Industrial Park, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia. This Privacy Notice governs all our business units, brands, and related platforms (including websites, apps, messaging services, collectively known as “Platform”).
The terms “you” or “your” refer to individuals who use our products & services, browse our platforms, or otherwise interact with us.
2. Scope of This Privacy Notice
This Privacy Notice details how we collect, use, disclose, and safeguard your personal data when you access or use our services or contact us via any channel.
This notice supplements but does not override other agreements or notices related to your data unless explicitly stated.
3. Definitions
- Personal Data refers to information that identifies or can be used to identify a person, either on its own or when combined with other data.
- Sensitive Personal Dataincludes but is not limited to health records, political opinions, religious beliefs, or information relating to legal proceedings.
4. Types of Data We Collect
We collect the following categories of data (this list is not exhaustive):
- Identity Info: Full name, ID numbers (NRIC, passport, etc.), gender, date of birth
- Contact Info: Residential/mailing addresses, email addresses, phone numbers
- Account Details: Bank/payment data used in transactions
- Transaction Data: Purchase history, payment records
- Technical Info: Device ID, IP address, login data, browser info, OS
- Profile Info: Interests, login credentials, survey responses
- Usage Data: App/website usage patterns
- Marketing Preferences: Campaign participation, contact preferences
- Beneficiary Info: Names, relationships, and bank accounts of listed beneficiaries
5. How We Collect Personal Data
Your data may be collected when:
- You register or log into our platform
- You purchase a product or subscribe to a service
- You fill out forms, enter surveys, or participate in promotions
- You interact with us via social media, messaging apps, or customer service
- Another user tags or references you on our Platform
- We receive your data from external partners or public sources
6. Why We Use Your Data (Purposes)
We use your data to:
- Provide, personalize, and improve our services
- Respond to inquiries, complaints, or feedback
- Complete and track your orders or transactions
- Conduct verification and fraud prevention
- Communicate promotions, contests, or service updates
- Deliver targeted ads and marketing (unless you opt out)
- Process your participation in loyalty programs, surveys, and market research
- Support our legal obligations and auditing processes
We may combine your data with other information to enhance our understanding and services.
7. Sharing and Disclosing Your Personal Data
We may share your personal data with:
- Our affiliates, subsidiaries, and business partners
- Appointed service providers (delivery, payment processing, customer service)
- Legal or government authorities when required
- Third-party platforms if you interact with or connect through them (e.g., Facebook, Google)
We only disclose data where necessary and ensure that partners uphold adequate security standards.
8. Consent & Withdrawing Consent
By using our services or accessing our Platform, you consent to our data practices. You may withdraw consent at any time by contacting us. Please note that doing so may limit your access to our services.
9. Access, Update, or Correction of Data
To update or correct your personal information, you may:
- Log in to your account and update your profile; or
- Contact our support team at admin@m-plan.com.my
We may charge a reasonable fee for processing certain requests.
10. Data Security
We employ administrative, physical, and technological safeguards to protect your data, including:
- Access controls and limited personnel access
- SSL encryption for financial transactions
- Regular security audits and upgrades
Despite best efforts, no system is foolproof. We advise you to take steps to protect your own information, especially on shared or public devices.
11. Data Retention
Your data will be retained as long as necessary to fulfill legal, operational, or business needs.
12. Use of Cookies and Web Technologies
We use cookies, analytics tools, and web beacons to:
- Improve Platform performance
- Understand usage patterns
- Customize content and advertising
You may disable cookies via browser settings, though doing so may affect functionality.
13. Third-Party Links
Our Platform may contain links to external websites or apps. We are not responsible for the data practices of these third parties. Please review their privacy notices separately.
14. Questions or Complaints
For queries or complaints related to your personal data or this Privacy Notice, please reach us at:
admin@m-plan.com.my